Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how Agent 747 ("we," "us," "our," or "the Platform") collects, uses, stores, shares, and protects the personal data of individuals ("you," "Player," or "User") who access or use the Agent 747 online casino platform at agent747.club.

Agent 747 is committed to compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). We also operate within the data governance requirements of the PAGCOR regulatory framework applicable to our platform.

By registering an account or using any feature of the Agent 747 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree, you must discontinue use of the Platform immediately.

2. Data Controller

Agent 747 is the data controller responsible for your personal data collected through the agent747.club Platform. As data controller, Agent 747 determines the purposes and means of processing your personal information.

A designated Data Protection Officer (DPO) oversees Agent 747's compliance with data privacy obligations. Contact details for the DPO are provided in Section 13 of this Policy.

3. Personal Data We Collect

3.1 Registration and Account Data

When you create an Agent 747 account, we collect:

• Full legal name as it appears on your Philippine government-issued ID
• Date of birth (for 21+ age verification)
• Mobile number (Philippine 09xx format)
• Username and hashed password
• Email address (if provided)
• Residential address

3.2 Identity Verification (KYC) Data

To comply with PAGCOR requirements and anti-money laundering regulations, we collect:

• Government-issued photo ID (e.g., PhilSys ID, UMID, driver's licence, passport, SSS ID, voter's ID)
• Selfie photograph for biometric comparison
• Proof of address where required
• Source of funds declaration for high-value accounts as required by regulation

3.3 Financial Transaction Data

We collect records of all deposits and withdrawals, including payment method details (GCash number, bank account name/number, Maya number), transaction amounts in PHP, timestamps, and transaction reference numbers. We do not store full payment card numbers or GCash PINs.

3.4 Gaming Activity Data

We maintain records of game sessions, wager history, win/loss records, bonus activity, and responsible gaming tool usage. This data is required for regulatory reporting, dispute resolution, and responsible gaming obligations.

3.5 Technical and Device Data

We automatically collect certain technical information when you access the Platform, including your IP address, device type, operating system, browser type and version, session timestamps, and approximate geographic location derived from IP address. This data is used for security, fraud prevention, and platform optimisation.

3.6 Communications Data

Records of your communications with Agent 747's customer support team — including live chat transcripts and support tickets — are retained for quality assurance, dispute resolution, and training purposes.

4. How We Use Your Personal Data

Agent 747 uses your personal data for the following purposes:

• Account creation and management: To register your account, authenticate logins, and manage your profile on the Agent 747 Platform.
• Identity verification: To verify your identity and age (21+) as required by PAGCOR and Philippine anti-money laundering regulations.
• Transaction processing: To process deposits and withdrawals in PHP via GCash, Maya, BPI, BDO, UnionBank, and other accepted payment methods.
• Regulatory compliance: To fulfil reporting obligations to PAGCOR and other competent authorities, including suspicious transaction reporting under Republic Act No. 9160 (Anti-Money Laundering Act).
• Responsible gaming: To monitor gaming behaviour, enforce deposit limits and self-exclusion restrictions, and identify players who may require responsible gaming interventions.
• Platform security and fraud prevention: To detect and prevent unauthorised account access, fraudulent transactions, bonus abuse, and other prohibited conduct.
• Customer support: To respond to your queries, resolve disputes, and provide technical assistance.
• Platform improvement: To analyse aggregated usage data for product development, performance optimisation, and user experience improvement.
• Marketing communications: To send you promotional offers and Platform updates where you have provided consent and have not subsequently opted out.

5. Legal Basis for Processing

Agent 747 processes your personal data on the following legal bases under Republic Act No. 10173:

• Contractual necessity: Processing required to fulfil our obligations to you under the Agent 747 Terms and Conditions, including account management, transaction processing, and game delivery.
• Legal obligation: Processing required to comply with PAGCOR regulations, anti-money laundering laws, and other applicable Philippine legislation.
• Legitimate interests: Processing for fraud prevention, platform security, and responsible gaming monitoring, where our legitimate interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit, informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Sharing Your Personal Data

Agent 747 does not sell your personal data. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Game providers: Certified game suppliers (e.g., JILI Gaming, Pragmatic Play, PG Soft) receive session data necessary to deliver games and process wager results. These providers are licensed and bound by their own data processing obligations.
• Payment processors: GCash, Maya, BPI, BDO, UnionBank, and other payment service providers receive the data necessary to execute transactions on your behalf.
• KYC and identity verification providers: Third-party identity verification services process documents submitted for KYC under strict data processing agreements with Agent 747.
• Regulatory authorities: PAGCOR and other competent Philippine authorities may receive personal data and transaction records as required by law or regulatory instruction, including reports under anti-money laundering regulations.
• Fraud prevention and analytics providers: Technical service providers assisting with platform security, fraud detection, and performance analytics process data under contractual restrictions limiting their use of your information.
• Law enforcement: We may disclose personal data to law enforcement authorities where required by a lawful court order, subpoena, or regulatory direction.

7. Cookies and Tracking Technologies

Agent 747 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use include:

• Strictly necessary cookies: Required for core Platform functionality, including session management and login authentication. These cannot be disabled.
• Functional cookies: Remember your preferences (such as language and display settings) to personalise your experience.
• Analytics cookies: Collect aggregated, anonymised data about how players use the Platform to help us improve performance and usability. Used with your consent.
• Security cookies: Assist in fraud detection and prevention, including identifying suspicious login patterns and bot activity.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Agent 747, but may limit certain personalisation features.

8. Data Retention

Agent 747 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. The following general retention principles apply:

• Account registration and KYC data: Retained for the lifetime of your account plus a minimum of five (5) years following account closure, as required by anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity records: Retained for a minimum of two (2) years, or longer where required for regulatory reporting or ongoing disputes.
• Customer support communications: Retained for two (2) years from the date of the last interaction in a support case.
• Marketing data: Retained until you withdraw consent or object to processing, whichever comes first.

At the end of the applicable retention period, data is securely deleted or irreversibly anonymised in accordance with Agent 747's data disposal procedures.

9. Data Security

Agent 747 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS/SSL encryption for all data in transit between your device and Agent 747's servers
• Encryption of sensitive data fields at rest, including KYC document storage
• Two-factor authentication (2FA) available for all player accounts
• Role-based access controls limiting internal access to personal data on a need-to-know basis
• Regular security assessments and penetration testing
• Staff training on data privacy obligations and information security practices
• Incident response procedures for personal data breaches

While Agent 747 employs industry-standard security practices, no system is completely immune to security risks. You are encouraged to use strong, unique passwords and enable 2FA on your Agent 747 account.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by Agent 747:

• Right to be informed: You have the right to be informed of how your personal data is collected and used, as described in this Policy.
• Right of access: You may request a copy of the personal data Agent 747 holds about you and information about how it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal data. For most profile information, you can update this directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal obligations to retain certain records.
• Right to object: You may object to the processing of your personal data for direct marketing purposes at any time. Objection to processing on grounds of legitimate interests will be considered against Agent 747's operational requirements.
• Right to data portability: You may request a copy of your personal data in a structured, commonly used, and machine-readable format where processing is based on consent or contractual necessity and carried out by automated means.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact Agent 747's Data Protection Officer using the contact details in Section 13. Agent 747 will respond to verified requests within thirty (30) days in accordance with NPC guidelines.

11. Children's Privacy

Agent 747 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. All registration and KYC processes include age verification steps designed to prevent underage access.

If Agent 747 becomes aware that a minor has provided personal data through the Platform, we will immediately close the account, delete the associated personal data to the extent not required for regulatory purposes, and take appropriate steps in accordance with our legal obligations.

If you believe that a minor may have accessed Agent 747, please contact our support team immediately at the contact details provided in Section 13.

12. Updates to This Privacy Policy

Agent 747 may update this Privacy Policy from time to time to reflect changes in our data processing practices, regulatory requirements, or operational needs. The "Last Updated" date at the top of this Policy indicates when it was last revised.

Material changes to this Policy will be communicated via a prominent notice on the Agent 747 Platform or by notification to your registered contact details, where reasonably practicable, prior to the changes taking effect. Your continued use of the Platform following such notification constitutes your acceptance of the updated Policy.

We encourage you to review this Policy periodically to stay informed about how Agent 747 protects your personal data.

13. Contact and Data Protection Officer

For any questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact Agent 747's Data Protection Officer:

Email: [email protected]

Agent 747's customer support is available 24/7 via live chat on the Platform. For formal data privacy requests, written contact via the email address above is preferred to ensure your request is routed to the DPO promptly. Agent 747 commits to acknowledging receipt of data privacy requests within three (3) business days and providing a substantive response within thirty (30) days.

You may also direct complaints or inquiries to the National Privacy Commission of the Philippines:

National Privacy Commission (NPC) — privacy.gov.ph (external government website — not operated by Agent 747)